【Top of FAQs for those who have trouble logging in

In order to log in to the AnswerNet, you need 2 items:a login ID and password.

login ID

You will find a list of procedures you should take first for your new defined contribution plan account.

I forgot my login ID.

If you forgot your login ID, there are several ways to check.

I forgot my login ID. I have registered my email address on the AnswerNet.

You can receive your login ID to your registered email address from &quot;Confirm Login ID&quot;.

When I log in, the message &quot;This ID is currently invalid. Error code is 50331655&quot; is displayed.

The account with this login ID has been closed (terminated) and cannot be used. You can check the main cases of account closure (termination).

I cannot find my login ID by the above methods.

Please call the AnswerCenter.

password

You can receive a temporary password by email from the &quot;Reissue Password&quot;.

I tried “Reissue Password&quot; in   (6)  , but it did not work.

&quot;The password reissuance process will be suspended&quot; is displayed on the password reissuance screen.

Please contact the AnswerCenter.

Please take the following steps in case you forget your login ID next time.

Register your email address on the AnswerNet

You can confirm or change your email address from &quot;Confirm/Change Participant Information&quot; on the AnswerNet.

Confirm the date of birth, Basic Pension Number, postal code, and employee number (corporate-type DC only) registered on the AnswerNet.

You can confirm the information from &quot;Confirm/Change Participant Information&quot; on the AnswerNet.

When you forget your login ID next time, you will be able to receive your login ID to your registered email address.

If you do not know your password, please reissue a temporary password, log in to the AnswerNet with a temporary password and change it to a new one.