• No : 2715
  • Displayed Date : 2024/02/19 18:39
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Can I use the AnswerNet for 24 hours a day?

Answer

Yes, you can.
However, during system maintenance (from midnight to 3am every day, from midnight to 5am on the third Sundays), only inquiries will be available. You are not able to take procedures for transactions such as investment instructions, switching instructions, application or amount change for participant contributions, as well as procedures to update information such as change of settings.
* If you have enabled one-time passcode authentication, you will not be able to log in during system maintenance.
 
Service hours of the AnswerNet are as follows.
(1) Inquiries (ex. viewing asset balance): 24 hours a day
(2) Transactions and updates (ex. change of investment products): from the end of system maintenance until 23:59:59
(3) Transactions via Tsumitate Navi+: from 7am to 11pm
 
In the case of service suspension due to renovation of the AnswerNet, we will post it in the "information" section of Sompo Japan DC Securities’s official website.
 
 
● AnswerNet Login (Link)