I made a mistake on the password reissuance screen multiple times and now the screen is locked. How can I unlock it?

If you enter your registered information incorrectly more than a certain number of times on the "Issue Temporary Password." screen, the Issue Temporary Password process will be suspended. If the t... Show Detail

An alert function is available on the AnswerNet?

AnswerNet is not equipped with an alert function to inform you of price movements of investment trusts. ● AnswerNet Login (Link) Show Detail

Can I use the AnswerNet for 24 hours a day?

Yes, you can. However, during system maintenance (from midnight to 3am every day, from midnight to 5am on the third Sundays), only inquiries will be available. You are not able to take procedures ... Show Detail

Can I check the date of password change or the date on which I made investment instructions?

You can see it on the AnswerNet. ＜How to check investment instruction history＞ Log in to the AnswerNet ＞ Click on the "Participant Main Page" tab ＞ Click on "View History" in the orange f... Show Detail

The tutorial screen “Welcome to AnswerNet!” is displayed and I cannot log in as usual.

Following the release of Tsumitate Navi+ on the AnswerNet, a tutorial (explanation of Tsumitate Navi+) is displayed when logging in. From the tutorial, you can go to a robo-advisor (Discover inves... Show Detail

I got an error message saying that my login ID is invalid.

When the balance in your defined contribution pension account becomes 0 yen, your account will be closed and you will not be able to log in to the AnswerNet. ＊ The error code for "This ID is curre... Show Detail

Can I exit Tsumitate Navi+ halfway through and return to Participant Main Page of the AnswerNet?

If you click the logo "Sompo Japan DC Securities Inc. Tsumitate Navi+" in the upper left corner of the Tsumitate Navi+ screen, it redirects to Participant Main Page. Tsumitate Navi+ has the fo... Show Detail

Is there a brief document that describes the procedures required when retiring before age 60?

You can see it on the AnswerNet. ＜How to find "Procedures upon Loss of Participant Eligibility due to Resignation or Related Reasons"＞ Log in to the AnswerNet ＞ Click on "Request Forms" i... Show Detail

I want to set up push notifications.

For information on how to set up push notifications, please click on the image below to check the document. ＜How to set up push notifications (for iOS and Android)＞ (Japanese only) ＜プッシュ通知の設定方法... Show Detail

I have transferred my assets from the defined contribution pension plan of my previous company. Can I check the amount of assets I transferred?

You can see it on the AnswerNet. ＜How to find information on conversion assets and rollover assets that have been transferred＞ Log in to the AnswerNet ＞ Click on the "Account Information"... Show Detail