【Top of FAQs for those who have trouble logging in to the AnswerNet】

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I got an error message saying that my login ID is invalid.

When the balance in your defined contribution pension account becomes 0 yen, your account will be closed and you will not be able to log in to the AnswerNet. ＊ The error code for "This ID is curre... Show Detail

Can I cancel my switching order?

Switching order can be cancelled up to 11:59 p.m. on the day you complete the switching procedure (the following business day if the date of receipt is a bank holiday). ＜How to cancel a switchin... Show Detail

Is there a brief document that describes the procedures required when retiring before age 60?

You can see it on the AnswerNet. ＜How to find "Procedures upon Loss of Participant Eligibility due to Resignation or Related Reasons"＞ Log in to the AnswerNet ＞ Click on "Request Forms" i... Show Detail

Contributions for my individual-type DC (iDeCo) have been withdrawn from my bank account, but the asset balance on the AnswerNet is still zero. Why is this?

Contributions for an individual-type DC (iDeCo) are withdrawn from bank account on the 26th(*). Once the contributions are withdrawn, they are kept by the National Pension Fund Association and c... Show Detail

I cannot log in to the AnswerNet as I forgot my password, or entered my password incorrectly multiple times.

Participants etc. are able to log in by issuing a temporary password on the AnswerNet login page and changing it to a password of their choice. ≪Steps for issuing a temporary password and changi... Show Detail

I made switching instructions, but the balance of investment products has not been changed. Why is that?

Switching refers to the procedure of selling the investment products currently held and purchasing other investment products. Therefore, it takes about one week to 10 days to complete all transa... Show Detail

What is a designated investment product?

A designated investment product is an investment product to be purchased automatically in the event that participants do not designate allocation ratios during the instruction period(*1) and extens... Show Detail

I am enrolled in a corporate-type DC. Can I check the DC plan document?

You can see it on the AnswerNet. ＜How to find "Corporate Type Pension Plan Document"＞ Log in to the AnswerNet ＞ Click on the “Participant Main Page" tab ＞ Click on "Confirm/Change Partici... Show Detail

Can I check the investment performance of investment trusts on the AnswerNet?

You can see it on the AnswerNet. ＜How to find Performance Sheet＞ Log in to the AnswerNet ＞ Click on the "Product Lineup" tab You will find images of four documents in the "Product and ... Show Detail