I cannot log in to the AnswerNet as I do not know my login ID.

Your login ID is the Participant Code (10-digit numbers). You can check it in one of the following ways. (1) Check your "Notice of Opening an Account" After opening your account for the d... Show Detail

How can I confirm a beneficiary I designated for my lump-sum death benefit?

If you have designated a beneficiary for your lump-sum death benefit, you can confirm this in the following ways. ■How to check on the AnswerNet. 　 Log in to the AnswerNet ＞ Scroll down on the ... Show Detail

Can I check the investment performance of investment trusts on the AnswerNet?

You can see it on the AnswerNet. ＜How to find Performance Sheet＞ Log in to the AnswerNet ＞ Click on the "Product Lineup" tab You will find images of four documents in the "Product and ... Show Detail

【Top of FAQs for those who have trouble logging in to the AnswerNet】

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Contributions have been credited to my defined contribution pension account, but the asset balance on the AnswerNet is still zero. Why is this?

Contributions credited to your defined contribution pension account will be reflected on the AnswerNet after your specified investment products are purchased and a transaction is settled. Therefore... Show Detail

Contributions for my individual-type DC (iDeCo) have been withdrawn from my bank account, but the asset balance on the AnswerNet is still zero. Why is this?

Contributions for an individual-type DC (iDeCo) are withdrawn from bank account on the 26th(*). Once the contributions are withdrawn, they are kept by the National Pension Fund Association and c... Show Detail

I made switching instructions, but the balance of investment products has not been changed. Why is that?

Switching refers to the procedure of selling the investment products currently held and purchasing other investment products. Therefore, it takes about one week to 10 days to complete all transa... Show Detail

I cannot log in to the AnswerNet as I forgot my password, or entered my password incorrectly multiple times.

Participants are able to log in by issuing a temporary password on the AnswerNet login page and changing it to a password of their choice. ≪Steps for reissuing a temporary password and changing ... Show Detail

I got an error message saying that my login ID is invalid.

When the balance in your defined contribution pension account becomes 0 yen, your account will be closed and you will not be able to log in to the AnswerNet. ＊ The error code for "This ID is curre... Show Detail

I am enrolled in a corporate-type DC. Can I check the DC plan document?

You can see it on the AnswerNet. ＜How to find "Corporate Type Pension Plan Document"＞ Log in to the AnswerNet ＞ Click on the “Participant Main Page" tab ＞ Click on "Confirm/Change Partici... Show Detail