Contributions for my individual-type DC (iDeCo) have been withdrawn from my bank account, but the asset balance on the AnswerNet is still zero. Why is this?

Contributions for an individual-type DC (iDeCo) are withdrawn from bank account on the 26th(*). Once the contributions are withdrawn, they are kept by the National Pension Fund Association and c... Show Detail

【Top of FAQs for those who have trouble logging in to the AnswerNet】

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Can I exit Tsumitate Navi+ halfway through and return to Participant Main Page of the AnswerNet?

If you click the logo "Sompo Japan DC Securities Inc. Tsumitate Navi+" in the upper left corner of the Tsumitate Navi+ screen, it redirects to Participant Main Page. Tsumitate Navi+ has the fo... Show Detail

I want to set up push notifications.

For information on how to set up push notifications, please click on the image below to check the document. ＜How to set up push notifications (for iOS and Android)＞ (Japanese only) ＜プッシュ通知の設定方法... Show Detail

Contributions have been credited to my defined contribution pension account, but the asset balance on the AnswerNet is still zero. Why is this?

Contributions credited to your defined contribution pension account will be reflected on the AnswerNet after your specified investment products are purchased and a transaction is settled. Therefore... Show Detail

Can I view the history of transactions that I have executed, such as purchases of investment products and switching ?

You can see it on the AnswerNet. ＜How to find "Transaction History"＞ Log in to the AnswerNet ＞ Click on the "Participant Main Page" tab ＞ Click on "View History" in the orange frame where... Show Detail

I cannot log in to the AnswerNet as I forgot my password, or entered my password incorrectly multiple times.

Participants are able to log in by issuing a temporary password on the AnswerNet login page and changing it to a password of their choice. ≪Steps for reissuing a temporary password and changing ... Show Detail

Can I cancel my switching order?

Switching order can be cancelled up to 11:59 p.m. on the day you complete the switching procedure (the following business day if the date of receipt is a bank holiday). ＜How to cancel a switchin... Show Detail

I have moved. Do I need to notify my company of my new address?

If you are a participant in a corporate-type DC, the person in charge at your company will handle the address change procedure, so please contact the human resources department or general affairs d... Show Detail

Can I check the investment performance of investment trusts on the AnswerNet?

You can see it on the AnswerNet. ＜How to find Performance Sheet＞ Log in to the AnswerNet ＞ Click on the "Product Lineup" tab You will find images of four documents in the "Product and ... Show Detail