I cannot log in to the AnswerNet as I forgot my password, or entered my password incorrectly multiple times.

Participants etc. are able to log in by issuing a temporary password on the AnswerNet login page and changing it to a password of their choice. ≪Steps for issuing a temporary password and changi... Show Detail

Contributions for my individual-type DC (iDeCo) have been withdrawn from my bank account, but the asset balance on the AnswerNet is still zero. Why is this?

Contributions for an individual-type DC (iDeCo) are withdrawn from bank account on the 26th(*). Once the contributions are withdrawn, they are kept by the National Pension Fund Association and c... Show Detail

Is there a brief document that describes the procedures required when retiring before age 60?

You can see it on the AnswerNet. ＜How to find "Procedures upon Loss of Participant Eligibility due to Resignation or Related Reasons"＞ Log in to the AnswerNet ＞ Click on "Request Forms" i... Show Detail

Can I cancel my switching order?

Switching order can be cancelled up to 11:59 p.m. on the day you complete the switching procedure (the following business day if the date of receipt is a bank holiday). ＜How to cancel a switchin... Show Detail

I got an error message saying that my login ID is invalid.

When the balance in your defined contribution pension account becomes 0 yen, your account will be closed and you will not be able to log in to the AnswerNet. ＊ The error code for "This ID is curre... Show Detail

【Top of FAQs for those who have trouble logging in to the AnswerNet】

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Can I register my email address on the AnswerNet?

You can register your email address by yourself on the AnswerNet. ＜Confirmation or change of email address＞ Log in to the AnswerNet ＞ Click on the "Confirm/Change Participant Information" butto... Show Detail

How can I confirm a beneficiary I designated for my lump-sum death benefit?

If you have designated a beneficiary for your lump-sum death benefit, you can confirm this in the following ways. ■How to check on the AnswerNet. 　 Log in to the AnswerNet ＞ Scroll down on the ... Show Detail

Can I check my past contributions?

You can see it on the AnswerNet. ＜How to check past contributions＞ Log in to the AnswerNet ＞ Click on the "Account Information" tab ＞ Scroll down to the "Contributions and Changes in Asse... Show Detail

I want to set up push notifications.

For information on how to set up push notifications, please click on the image below to check the document. ＜How to set up push notifications (for iOS and Android)＞ (Japanese only) ＜プッシュ通知の設定方法... Show Detail