Contributions have been credited to my defined contribution pension account, but the asset balance on the AnswerNet is still zero. Why is this?

Contributions credited to your defined contribution pension account will be reflected on the AnswerNet after your specified investment products are purchased and a transaction is settled. Therefore... Show Detail

Can I check the investment performance of investment trusts on the AnswerNet?

You can see it on the AnswerNet. ＜How to find Performance Sheet＞ Log in to the AnswerNet ＞ Click on the "Product Lineup" tab You will find images of four documents in the "Product and ... Show Detail

I cannot log in to the AnswerNet as I forgot my password, or entered my password incorrectly multiple times.

Participants etc. are able to log in by issuing a temporary password on the AnswerNet login page and changing it to a password of their choice. ≪Steps for issuing a temporary password and changi... Show Detail

Can I register my email address on the AnswerNet?

You can register your email address by yourself on the AnswerNet. ＜Confirmation or change of email address＞ Log in to the AnswerNet ＞ Click on the "Confirm/Change Participant Information" butto... Show Detail

How can I confirm a beneficiary I designated for my lump-sum death benefit?

If you have designated a beneficiary for your lump-sum death benefit, you can confirm this in the following ways. ■How to check on the AnswerNet. 　 Log in to the AnswerNet ＞ Scroll down on the ... Show Detail

Can I cancel my switching order?

Switching order can be cancelled up to 11:59 p.m. on the day you complete the switching procedure (the following business day if the date of receipt is a bank holiday). ＜How to cancel a switchin... Show Detail

I have transferred my assets from the defined contribution pension plan of my previous company. Can I check the amount of assets I transferred?

You can see it on the AnswerNet. ＜How to find information on conversion assets and rollover assets that have been transferred＞ Log in to the AnswerNet ＞ Click on the "Account Information"... Show Detail

I want to set up push notifications.

For information on how to set up push notifications, please click on the image below to check the document. ＜How to set up push notifications (for iOS and Android)＞ (Japanese only) ＜プッシュ通知の設定方法... Show Detail

Is there a brief document that describes the procedures required when retiring before age 60?

You can see it on the AnswerNet. ＜How to find "Procedures upon Loss of Participant Eligibility due to Resignation or Related Reasons"＞ Log in to the AnswerNet ＞ Click on "Request Forms" i... Show Detail

Can I exit Tsumitate Navi+ halfway through and return to Participant Main Page of the AnswerNet?

If you click the logo "Sompo Japan DC Securities Inc. Tsumitate Navi+" in the upper left corner of the Tsumitate Navi+ screen, it redirects to Participant Main Page. Tsumitate Navi+ has the fo... Show Detail