Can I cancel my switching order?

Switching order can be cancelled up to 11:59 p.m. on the day you complete the switching procedure (the following business day if the date of receipt is a bank holiday). ＜How to cancel a switchin... Show Detail

Contributions have been credited to my defined contribution pension account, but the asset balance on the AnswerNet is still zero. Why is this?

Contributions credited to your defined contribution pension account will be reflected on the AnswerNet after your specified investment products are purchased and a transaction is settled. Therefore... Show Detail

I made a mistake on the password reissuance screen multiple times and now the screen is locked. How can I unlock it?

If you enter your registered information incorrectly more than a certain number of times on the "Issue Temporary Password." screen, the Issue Temporary Password process will be suspended. If the t... Show Detail

Can I check the date of password change or the date on which I made investment instructions?

You can see it on the AnswerNet. ＜How to check investment instruction history＞ Log in to the AnswerNet ＞ Click on the "Participant Main Page" tab ＞ Click on "View History" in the orange f... Show Detail

Can I use the AnswerNet for 24 hours a day?

Yes, you can. However, during system maintenance (from midnight to 3am every day, from midnight to 5am on the third Sundays), only inquiries will be available. You are not able to take procedures ... Show Detail

An alert function is available on the AnswerNet?

AnswerNet is not equipped with an alert function to inform you of price movements of investment trusts. ● AnswerNet Login (Link) Show Detail